Last updated: October 11, 2026
All sales are final
All furniture sales at C·R·I·B – The Furniture Store are final. We do not accept returns or exchanges, and we do not give cash or card refunds.
Inspect your furniture at pickup
Please look over every item carefully when you pick it up, before you leave our showroom. If something is wrong, let our team know right away.
Damaged or defective items
If you find damage or a defect after pickup, you must report it to us within 48 hours of pickup. Claims reported after 48 hours cannot be accepted.
To report a problem:
- Call (901) 515-1386 or email cribfurniturestore@gmail.com.
- Include your order number, a description of the problem, and clear photos of the damage.
If we confirm the item was damaged or defective at pickup, we will issue store credit for the affected item. Store credit can be used on any purchase at C·R·I·B.
What is not covered
- Damage that happens while loading, transporting, or assembling the furniture after it leaves our store
- Normal wear and tear, misuse, or improper care
- Changes of mind, or items that do not fit your space
- Claims reported more than 48 hours after pickup
Questions
Call (901) 515-1386 or email cribfurniturestore@gmail.com. We’re happy to help.